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I recently visited your store in Newbridge and the customer service both in the showrooms and Restaurant were first class. Well done to all involved and I will continue to bring family and friends to visit and eat in your excellent restaurant. Keep up the excellent service and quality products.
August 2017 - Ireland

CUSTOMER SERVICE

Please click on the links to the left or contact us directly with your query.
Click here to Live Chat with a customer service agent now >
or Telephone: +353 (0)45 431 301
or Email: service@newbridgesilverware.com

FAQs

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We currently ship to more than 50 countries around the world. For a list of these, as well as further information about shipping, please see our Delivery Page.

Orders are generally despatched within 24 hours Monday to Friday. Please note that orders with personalisation (e.g. engraving) can take slightly longer (1-2 working days) for the engraving to be completed. For more information, please see our Delivery page.

Orders despatched within the Republic of Ireland take 1-2 working days from the date an order is despatched, while deliveries to the United Kingdom take 1-3 working days. Orders for the rest of Europe, the United States and the rest of the world take 2-3 working days to be delivered.

We are working to continuously add additional countries to our site. If your country is not yet listed, we may still be able to ship an order to you. Kindly contact our Customer Service Team and they will be happy to advise and assist you.

For online orders, we accept Visa, MasterCard / Maestro Cards and American Express cards, as well as PayPal.

We currently accept Euros (EUR), US Dollars (USD) and Sterling (GBP) for online orders. You can switch currencies by selecting EUR€, USD$ or GBP£ via the drop-down menu next to the SIGN IN button at the top of our website. Please note that the currency will automatically update based on your billing address. For example, if you have a UK billing address, your order will be processed in GBP.

Yes, we do! If you have a gift voucher from our Newbridge Showrooms, you can pay for your online order with it. Furthermore, gift vouchers can also be purchased online here .

For orders being shipped outside of the European Union, all VAT will be removed from your order automatically at checkout. Please note that, for deliveries to countries outside of the European Union, you / the recipient may be subject to local customs charges or import taxes as we ship all orders DDU (Duties Delivery Unpaid). As these charges and taxes vary from country to country, please check with the local authorities in your country / the shipping destination for more details on local customs charges and import taxes. For further information about shipping, please see our Delivery Page.

Yes. Within the European Union, we are required to charge VAT in accordance with European Law. VAT will be included automatically at checkout based on your shipping destination.

For signed-in users with a Newbridge Silverware Online Account, orders can be viewed under on the My Orders page. To view this page, you can sign in here, click on your name once signed in and then on My Orders. If you do not have a Newbridge Silverware Online Account, your order details will only be in your order confirmation email.

Once despatched, you will automatically receive an email with tracking information. Alternatively, if you sign into your account, you can view your order online and view your tracking details once your order has been despatched.

Yes, all of our Jewellery including watches are certified as Nickel safe under the EU Nickel Directive.

E.P.N.S. is an initialism for ‘Electro-plated Nickel silver’.

Many of our earrings have posts made from Titanium; some posts are silver-plated. Please note that, while quite rare, some customers may be allergic to trace metals in Titanium; If you suspect that you may be allergic to other trace metals in the Titanium or Silver, we recommend speaking to your GP.

Yes, many of our exclusive items can be personalized with engraving, including Jewellery, Frames and other Giftware, as well as E.P.N.S. Cutlery. Pieces that can be engraved are indicated by our special ‘personalise’ blue icon. For more information on engraving, please see our Personalisation page.

Personalising your piece with engraving takes about 1-2 working days on average, at which point your order will be despatched as normal.

Our full Returns and Exchange policy, including a link to our returns form, can be found on our Returns & Exchanges page.

You can keep up to date with any and all offers and promotions for our online store by signing up for our Newsletter.

In addition to our official online store and our Newbridge Showrooms, there are Newbridge Silverware Stockists all around globe. To find your nearest stockiest, please see our Stockists page.

Depending on the type of Newbridge piece(s) you have (e.g. Jewellery, Giftware, Homeware, Cutlery), the advice will vary. Most questions on care and handling can be answered by viewing our Care Advice section.

Yes, we do! All of our E.P.N.S. Cutlery is made here in Newbridge in our manufacturing facilities located next to our Visitor Centre. For more information on how our cutlery is made, we recommend visiting “The Story of Cutlery” page.

For health and safety reasons, our manufacturing facilities are not currently open to the public for tours. However, opportunities for tours may open up during the year. See our ‘In The Press’ page to keep up with any upcoming tours.

For all care and cleaning, we highly recommend viewing our Care Advice section prior to contacting us directly as it will likely answer your questions. However, if you are having an issue with a Newbridge piece, kindly contact us in writing and include as much detail as possible (e.g. a description of the issue, the item name and product ID – found on the bottom of the box – and any other relevant information). Please note that, for items purchased from stockists or other retailers, you will need to contact the original place of purchase.

Silver is a relatively soft metal that require sympathetic handling and cleaning. Over time silverware may become tarnished; this is a natural process and can occur due to a variety of reasons and is not is not a manufacturing defect. Silverware may be tarnished by Sulfide that are always present to some extent in the atmosphere and in many foods - green vegetables and eggs being the most potent. Sulfide in the atmosphere originate mainly from combustion of gas, oil, coke, wood etc and from living creatures. Direct contact with cosmetic substances such as perfume, lotions, hairspray, deodorant and also residual materials from shower gel/bath oils will also cause tarnishing. For all care and cleaning, we highly recommend viewing our Care Advice section prior to contacting us directly as it will likely answer your questions.

Yes, tarnish can typically be removed with a soft cloth. Regularly cleaning with a soft cotton cloth will prevent tarnishing on all silver products.

Yes, but you must follow the guidelines as supplied by Newbridge Silverware and also adhere to dishwasher’s manufacturers guidelines. Please see our full Care Advice for more details.

No, you should never mix these two types of cutlery as a chemical reaction will occur and cause pitting and staining.

Newbridge Silverware pieces are designed and manufactured to the highest standards. Our Jewellery carries a 2 year warranty from the date of purchase, while all watches have a 1 year guarantee. Our EPNS Cutlery is guaranteed for 55 years. Our warranty is only applicable to items with a proven manufacturing defect as agreed by the Newbridge Silverware Quality Control Team. Please note that every day wear and tear is not covered under this warranty, and that a valid dated proof or purchase (e.g. a receipt, gift receipt or valid online order number) is required to claim the warranty.

Newbridge Silverware is designed and manufactured to the highest standard and will last for many years. However, as silver is a relatively soft metal, it is prone to tarnish over time unless cared for properly. In order to maintain the longevity of your Newbridge piece, we advise that the our Care Advice Instructions are followed carefully.

Yes, large groups and coach tours are welcome to visit us here in Newbridge. For large groups and tours, kindly call us on 045431301 and select the option for ‘the Showrooms’ to let us know when you want to visit us in so we know when to expect you.

Our address is Newbridge Silverware, Athgarven Road, Newbridge, Co. Kildare, Ireland. Directions by car, bus or train can be found on our Contact page.

For reservations to dine in The Silver Restaurant, please call us on +353(0)45431301 and select the option for The Silver Restaurant.

DELIVERY

CHOOSE SHIP-TO COUNTRY

Returns & Exchanges

Right of Cancellation

When you make a purchase on this website, you have the right, save for the exceptions referred to below, to cancel the purchase without the need to give us any reason within 14 days from the date the goods are received by you in accordance with the EU Consumer Rights Directive.

In order to make such a cancellation you must send us notice in writing with an unequivocal statement that you wish to cancel your purchase within 14 days from the date on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the goods. You may use the returns form, a link to which is set out below, but you are not obliged to do so.

You must also return the goods to us immediately, unused, in their original packaging and with the original order confirmation without undue delay and not later than 14 days from the date we receive your notification of cancellation. You are solely responsible for the cost of returning the goods to us, and for ensuring that the full and correct postage is paid. You are also responsible for the risk of any loss or damage of the goods upon receipt of delivery of the goods by you and while in transit to us. We cannot accept responsibility for goods lost in transit and you are strongly recommended to obtain proof of posting when returning goods. Title and risk to the goods shall pass back to us when received by us.

Provided that the terms of this policy are complied with we agree to reimburse you the purchase price plus the delivery costs which you paid for the goods without undue delay and not later than 14 days from the date we receive your notification of cancellation using the same means of payment as used by you, unless you agree otherwise. We may withhold reimbursement until we have received the goods back from you or you have supplied evidence of having sent back the goods, whichever is the earliest.

This right of cancellation does not apply to personalised goods (which includes engraved goods), goods made to your specifications or earrings.

Refund or Exchange

In addition to the right of cancellation set out above for goods ordered on this website we will provide you with a refund or exchange provided that the following conditions are adhered to:

  • The goods are unused;
  • The goods are returned within their original packaging;
  • The goods have not been engraved or personalised or made to your specification;
  • The return is made within 30 days of the date of purchase of the goods; and
  • The goods are accompanied by a properly completed returns form and a print out of the original order confirmation.

This right of exchange or refund does not apply to earrings.

The shipping cost for the return of goods will be borne by you. Please allow 30 business days for us to process your return when received by us. You are responsible for the risk of any loss or damage of goods upon receipt of delivery of the goods by you and while they are in transit to us. We cannot accept responsibility for goods lost in transit and we strongly recommend that you obtain proof of posting when returning goods. Title and risk to goods shall pass back to us when received by us.

We cannot accept or refund goods purchased anywhere other than on this website. Retail stores are not able to offer refunds or exchanges for goods purchased online.

Return of Allegedly Defective Goods

In the event that you wish to return allegedly defective goods you should send the goods to us with a properly completed returns form together with the original order confirmation.

The shipping cost for the return of goods will be borne by you. You are responsible for the risk of any loss or damage of goods upon receipt of delivery of the goods by you and while they are in transit to us. We cannot accept responsibility for goods lost in transit and we strongly recommend that you obtain proof of posting when returning goods.

When the goods are received by us they shall be assessed by our Quality Control Department. If the Quality Control Department determines that the goods are defective such that you are entitled to a refund under law we shall offer you a refund, repair or replacement in respect of them. In the event that the Quality Control Department determines that the good(s) are not defective you shall be notified accordingly and the return of the good(s) to you shall be arranged, the cost of such return shall be borne by you.

Goods shall not be considered defective if the alleged defect arose due to:

  • 1. The customer failing to follow Newbridge Silverware's oral or written instructions as to the storage, use, cleaning and / or maintenance of the goods;
  • 2. The customer altering or repairing the goods without our prior written consent;
  • 3. Fair wear and tear, wilful damage, negligence or abnormal use or storage of the goods.

Please note that this returns policy only applies to the original purchaser of the goods.

Nothing in this policy affects your statutory rights.

Download Returns Form

Download Returns Form

CARE ADVICE FOR EPNS CUTLERY

Caring for your Newbridge Silverware EPNS Cutlery

Silver is a relatively soft metal that requires sympathetic handling and cleaning, by adhering to the following rules, cutlery of this quality will last for decades.

Tarnish

Your silverware may be tarnished by sulphides that are always present to some extent in the atmosphere and in many foods, green vegetables and eggs being the most potent.

Sulphides in the atmosphere originate mainly from combustion of gas, oil, coke, wood, etc and from living creatures. The tips of the EPNS forks are most prone to tarnish as they are in regular contact with eggs, salt, condiments and very hot foodstuffs.

Dark spots may arise when silverware comes into contact with undissolved salt in hot solutions of certain powder detergents. Liquid bleaches should never be used and powder detergents should always be dissolved before use.

Your cutlery should be rinsed off as soon as possible after use. Allowing food to dry on the surface of the cutlery gives the salts and acids in the food more time to act and cause tarnishing.

Dishwashing Guidelines

Newbridge Silverware EPNS cutlery may be cleaned in the dishwasher however it is vital that you adhere to a few simple rules.

Adhere to the dishwasher manufacturers / detergent makers instructions concerning the type and quality of detergent used and the method of loading cutlery in the compartments provided.

  • The water temperature should not exceed 50C.
  • Do not mix stainless steel and silver-plated cutlery in same dishwasher load.
  • Never use rubber bands when storing EPNS cutlery, they cause severe discoloration.
  • Do not leave the cutlery sitting in the Dishwasher for long periods of time or use a “Rinse and Hold” Cycle.
  • Remove the cutlery before the drying cycle begins and hand dry the cutlery as soon as the cycle has finished.
  • Do not over stack the cutlery or stack it too close together – the vibration will cause scratching to the surface.
  • Do not allow concentrated dishwashing liquid to come in contact with the cutlery as this may cause permanent staining of the surface.

Hand-washing Guidelines

To keep your silverware in good condition hand-washing is the safest option:

  • Wash gently in warm water and a solution of washing up liquid being careful not to have the water too hot as silver is a delicate metal.
  • Wash a few pieces of cutlery at a time. Avoid loading all cutlery in the sink at once.
  • Never use a scouring pad or any other abrasive agent.
  • Wash silver-plated cutlery separately from stainless steel as a chemical reaction may occur.
  • Rinse cutlery after washing and dry immediately. Never leave cutlery to soak and never leave cutlery damp.
  • Use a soft cotton dish towel to dry.
  • Store cutlery in an air tight container, anti tarnish roles or in the canteen box itself.

Polishing your silver-plated cutlery

  • It is recommended to polish your silver-plated cutlery twice per year to maintain its brilliant finish. Too much polishing can wear down the silver-plated finish.
  • Between polishes, buffing with a soft dry cotton cloth will preserve its beautiful glow.
  • If tarnish occurs it can be removed by silver polish or silver dip.
  • Silver is a soft metal and it is important to use the recommended polishes / dips to keep your silverware in pristine condition.

Silver Polish

If you are using a silver polish, ensure it is a reputable brand, for example Hagerty. With all polishes it is vital to follow the manufacturer’s instructions.

  • Only those polishes sold specifically for silver should be used; cleaners intended for chromium plate, stainless steel, etc will scratch your silver-plated cutlery.
  • Always apply the cleaner with a soft cloth or sponge – either of which should be thoroughly and freshly washed to eliminate any abrasive dust particles which could cause scratching.
  • When applying polish, use even straight strokes to avoid scratching.
  • Do not apply polish to the blade of the knife as it may cause corrosion.
  • After using polish, wash and dry cutlery thoroughly.
  • Use a clean, soft cloth to buff your silver-plated cutlery.

Silver Dip

Silver dip provides a rapid, less arduous method of de-tarnishing, especially on heavily embossed designs. The following precautions must be taken:

  • Never leave silver-plated cutlery in the dip solution for more than 10 seconds.
  • Do not use dip solutions to remove very heavy tarnish. They will convert the silver Sulfide to silver, but because heavy tarnish is thicker the surface of the restored silverware may have a matt finish.
  • Dip solutions can stain even etch stainless steel knife blades. Any drops that fall onto blades should be rinsed off immediately.

Patina

The characteristic white “patina” of silver which is responsible for much of its aesthetic appeal becomes more pronounced with age due to the optical effect of the multitude of very fine scratches that develop in use. On new highly polished silverware, however, the few fine isolated scratches that first appear tend to be somewhat conspicuous until the white patina has fully developed.

CARE ADVICE FOR STAINLESS STEEL CUTLERY

Stainless Steel Cutlery Care

To maintain the quality of your Stainless Steel Cutlery, please follow our care instructions.

Stainless steel is highly resistant to staining and corrosion. However, even the finest alloys will suffer if corrosive food, chemicals, common salt, mineral salts (present in tap water), vinegar, some harsh detergents and bleaches are not removed by proper washing, rinsing and drying procedures. Your cutlery may suffer from staining, pitting or rusting if it is not cared for properly. Please note the following to prolong the life of your cutlery:

  • Before the first use, wash in lukewarm soapy water, rinse and dry thoroughly with a soft towel.
  • Always be aware of how your cutlery should be washed.
  • Cutlery should be washed immediately after use.
  • If you leave food etc on cutlery for any time, corrosive substances within food can cause damage.
  • Ensure that detergents have thoroughly dissolved in the water before immersing your cutlery.
  • Always dry your cutlery immediately after washing ensuring all moisture is removed, otherwise surface rusting can occur.
  • Follow the manufacturers instructions if you wash your cutlery in the dishwasher and remove immediately after the drying cycle.
  • Periodically clean your cutlery with a reputable stainless steel cleaner to ensure it keeps its lustre.
  • Do not soak cutlery for long periods as this may cause pitting and staining.
  • Ensure not to use liquid bleaches in washing up water.
  • Never use abrasive washing powders or bleaches as these will corrode your cutlery.
  • Do not scour with an abrasive pad or wire wool.
  • Do not use a silver cleaner on your stainless steel cutlery.
  • Do not expose cutlery to a flame.

Whilst every effort is being made to ensure that the cutlery you have just purchased is in perfect condition, there may be some small variations in the finish as each Newbridge Cutlery product is individually finished.

CARE ADVICE FOR JEWELRY

General

Congratulations you are the owner of a superb piece of Newbridge Silverware which has been created to the highest standards of design and excellence.

All the products are individual and with a little care you can maintain the beauty and lustre of your piece.

Wearing Jewellery

  • Jewellery should be put on last and taken off first when dressing.
  • Care should be taken when removing jewellery to prevent catching in clothing.
  • Contact with chemicals may cause corrosion of the surface. Jewellery should only be put on after you finish with hairspray, perfume, make-up, soaps and body lotions.
  • Do not allow your jewellery to come into contact with bleaches or water containing chlorine.
  • Hard contact, for example knocking against objects, could cause scratches, chips and other damage.

Storing Jewellery

  • Keep your jewellery in the original packaging.
  • Store your jewellery separately to avoid scratching.

Cleaning Jewellery

  • As jewellery is sometimes delicate, cleaning should always be approached with care.
  • Wearing jewellery inevitably gathers a build up of natural oils from the skin, polishing with a dry piece of cotton after wear will help maintain the original lustrous finish.
  • Cleaning the item with an abrasive material or liquid jewellery dips will diminish the coating causing the acceleration of the tarnish process.

Watches

Congratulations you are the owner of a superb watch by Newbridge Silverware which has been created to the highest standards of design and excellence.

All the items are individually made and with a little care you can maintain the beauty and lustre of your piece.

Wearing Watches

  • Watches should be put on last and taken off first when dressing.
  • Care should be taken when removing watches to prevent catching in clothing.
  • Contact with chemicals may cause corrosion of the surface. Watches should only be put on after you finish with hairspray, perfume, make- up, soaps and body lotions.
  • Do not allow your watch to come into contact with bleaches or water containing chlorine.
  • Hard contact, for example knocking against objects, could cause scratches, chips and other damage.

Storing Watches

  • Keep your watches in the original packaging.
  • Store your watches separately to avoid scratching.

Cleaning Watches

  • As watches are sometimes delicate, cleaning should always be approached with care.
  • Wearing watches inevitably gathers a build up of natural oils from the skin, polishing with a dry piece of cotton after wear will help maintain the original lustrous finish.
  • Cleaning the item with an abrasive material or jewellery liquid dips will diminish the coating causing the acceleration of the tarnish process.

Failure to comply to the above guidelines could invalidate your warranty.

CARE ADVICE FOR GIFTWARE

Giftware Care

Congratulations you are the owner of a superb piece of Newbridge Silverware Giftware which has been created to the highest standards of design and excellence.

All the products are individual and with a little care you can maintain the beauty and lustre of your piece.

General

  • This article is lacquered and tarnish resistant
  • Simply wipe with a clean, soft, dry cloth
  • Do not use polish, abrasives or chemicals

Princess Grace Candles

Remove all packaging. Burn candle out of reach of children and pets. Always leave at least 10cm between burning candles. Place on heat resistant surface. Do not burn candles on or near anything that can catch fire. Do not place candles in a draught. Do not place candles near a source of heat. Place candles in an upright position.

Trim wick to about 1cm before lighting. If flame grows too large or smokes, extinguish candle, allow to cool, trim wick, remove all trimmings and relight. Keep the wicks away from the side of the glass. Keep the wax pool clear of matches and other combustible material. Do not move a burning candle. Discontinue use when 15mm of wax remains. Never use liquid to extinguish.

WARNING: NEVER LEAVE A BURNING CANDLE UNATTENDED.

CARE ADVICE FOR HOMEWARE

Ceramics

 

To maintain the quality of this product, please follow our care instructions.

Suitable for:

  • Dishwasher
  • Microwave

Avoid extreme temperature changes. All pottery and china can crack if exposed to sudden changes in temperature, no matter how strong it is.

Please do not place items from the microwave directly into a dishwasher or cold water.

Your Ceramic is suitable for use in the dishwasher always allowing the full cycle to complete.

Whilst every effort is being made to ensure that the Ceramic you have just purchased is in perfect condition, there may be some small variations in the finish as each Newbridge Ceramic product is individually finished. We recommend that you inspect your Ceramic before use.

Glassware

 

To maintain the sparkling brilliance of this product, please follow our Care Instructions.

Even though this range is dishwasher safe, we do advise that you follow the dishwasher manufacturers guidelines in relation to the use of the programme. Do not wash the glassware under high temperatures. A lukewarm, gentle cycle is recommended.

  • Place the glasses inside the dishwasher upside down and separated from one another to prevent chipping or any accumulation of water that may provoke stains.
  • Use detergent /salt / rinse aid as recommended by the dishwasher manufacturer. These products prevent the formation of limestone and protect the glass from any possible chemical attack. This is particularly relevant in hard water areas.
  • Handwash the larger pieces in lukewarm water with a mild liquid in a basin lined with a towel or a mat.
  • Do not spray detergent directly on to the piece.
  • Wash one piece at a time.

Glass is sensitive to sudden changes in temperature.

To avoid shattering don't immerse cold glass in hot water. Allow the glass to come to room temperature before submerging. Heat does not transfer evenly throughout large pieces of glassware. Uneven heat transfer may lead to cracks hence it is recommended that large pieces are placed in warm water sideways, to facilitate a more even transfer.

Please note that:

  • Glass is not ovenproof
  • We do not recommend using glass in the microwave oven because spot heat may break the glass

Proper storage is important to the longevity of glassware and requires only a few simple precautions:

  • Store seldom-used crystal in a covered, zippered case fitted with adjustable plastic dividers. Or store crystal in a cabinet located away from kitchen grease. Pollution is inherent in the air.
  • To keep glass grease-free, rotate use. Moisture-absorbing material, such as newspaper or excelsior, absorbs the sodium oxide in glass and can cause haze. Such materials are not recommended for storage of glass.
  • Store crystal after it is cool and completely dry. When glass is damp or warm, moisture collects on the surface and a film forms that is impossible to remove.
  • Glass can stick to glass. Do not store crystal directly on a glass shelf.
  • Store stemware with the bowl facing upward. The rim is the weakest part of stemware and when the bowl is stored downward, moisture collects inside, along with shelf odours. When glass is exposed to excessive moisture and repeated changes in temperature, it is subject to deterioration.
  • Store glass away from direct sunlight, heating outlets, or air conditioner vents. Because glass conducts sunlight, storage in direct sun creates stress that leads to cracks. Moreover, glass can transfer heat to another glass object, such as a glass shelf, and cause stress.
  • Temperature changes cause glass to expand and contract. To avoid chips, leave enough space between the rims of stemware to allow for expansion and contraction. Make sure the bases do not touch. Provide space between glassware and the walls of the storage cabinet.

Glassware (with stems)

 

To maintain the sparkling brilliance of this product, please follow our care instructions.

The glass surface is suitable for engraving.

Hand wash only

  • The silver-plated stem and base are lacquer coated to give higher resistance to tarnish. To maintain the lustre simply wipe with a dry soft cotton cloth. Do not use polish, abrasives or chemicals to clean the silver-plated stem and base as this will diminish the coating causing the acceleration of the tarnish process.
  • Hand wash the glass in lukewarm water with a mild liquid in a basin lined with a towel or a mat.
    Do not spray detergent directly on to the piece.
    Wash one piece at a time.

Glass is sensitive to sudden changes in temperature.

  • To avoid shattering do not immerse cold glass in hot water. Allow the glass to come to room temperature before submerging.
  • Heat does not transfer evenly throughout large pieces of glassware.
  • Uneven heat transfer may lead to cracks hence it is recommended that large pieces are placed in warm water sideways, to facilitate a more even transfer.

Please note that:

  • Glass is not ovenproof
  • We do not recommend using glass in the microwave oven because spot heat may break the glass

Proper storage is important to the longevity of glassware and requires only a few simple precautions.

  • Store seldom-used glassware in a covered, zippered case fitted with adjustable plastic dividers. Or store glassware in a cabinet located away from kitchen grease. Pollution is inherent in the air.
  • To keep glass grease-free, rotate use. Moisture-absorbing material, such as newspaper or excelsior, absorbs the sodium oxide in glass and can cause haze.
  • Such materials are not recommended for storage of glass.
  • Store glassware after it is cool and completely dry. When glass is damp or warm, moisture collects on the surface and a lm forms that is impossible to remove.
  • Glass can stick to glass. Do not store your glassware directly on a glass shelf.
  • Store stemware with the bowl facing upward. The rim is the weakest part of stemware and when the bowl is stored downward, moisture collects inside, along with shelf odours. When glass is exposed to excessive moisture and repeated changes in temperature, it is subject to deterioration.
  • Store glass away from direct sunlight, heating outlets, or air conditioner vents. Because glass conducts sunlight, storage in direct sun creates stress that leads to cracks.
  • Moreover, glass can transfer heat to another glass object, such as a glass shelf, and cause stress. Temperature changes cause glass to expand and contract. To avoid chips, leave enough space between the rims of stemware to allow for expansion and contraction. Make sure the bases do not touch. Provide space between glassware and the walls of the storage cabinet.

Fine Bone China

Congratulations, you are now the proud owner of an exquisite piece of Fine Bone China from the Rose Collection by Newbridge Silverware. The cleaning and care of your fine china is very important to ensure the collection keeps its beautiful sheen and remains unbroken, chipped or cracked.

The following tips should help you preserve your fine china Rose Collection.

HANDWASH GUIDELINES

  • Use only mild detergents - do not use abrasive or harsh cleaning agents.
  • Use a sponge or a soft dish cloth- never use abrasive pads to wipe away stains.
  • Use only warm water, hot water may cause cracks.
  • Slide the china into the water to allow time for the temperature to distribute evenly. Temperature changes can crack or break fine china.
  • Never use hot water especially for fine china with a metal trim. The hot water will cause the metal to flake away.
  • Line your sink with a soft towel of rubber mat, the entire bottom and sides. This will prevent the china from receiving scratches and dings. Never stack your china in the sink. Wash one piece at a time. This will prevent them from hitting one another.

DISHWASHER GUIDELINES

  • Ensure to follow the dishwasher manufactures guidelines
  • Wash on a gentle cycle only.
  • The 'Short Wash' or 'China and Crystal' cycle is sufficient for normal cleaning
  • Do not over load dishwasher; load China securely on racks so that the pieces do not touch each other.

Protecting your fine china collection from stains

 

  • Remember to rinse shortly after use.
  • Tea and coffee cups can be cleaned using a solution of one part hydrogen peroxide, three parts water, with just a drop of clear household ammonia, shortly after use to help aid in preventing the build up of stains. Rinse with clear warm water.

More tips for stains that are already present on your fine china collection

  • Use a small dab of baking soda to gently wash away the stains.
  • Sprinkle the stains with salt and gently rub away the stains.
  • A small amount of cream of tartar on a damp sponge will remove stains.
  • Grey stains can be removed by rubbing with a small amount of toothpaste on a soft cloth.
  • Stain from hard water or lime can be removed by soaking the china in warm water with citrus rinds such as lemon, grapefruit or orange, overnight.

This fine china is microwave safe.

Guinness

 

Guinness Knives

 

GENERAL SAFETY

DO

  • Always use caution when handling cutlery items. Misuse of cutlery may result in personal injury.
  • Ensure that cutlery blades are always sharp. Dull knives are more difficult to use and may cause personal injury.
  • Always carry cutlery items with the blade pointing away from your body.
  • Always cut or slice away from your body.

DO NOT

  • Do not test sharpness with your hand or fingers; test on a food item.
  • Do not allow children to play with cutlery.
  • Never try to catch falling cutlery.

CLEANING AND STORAGE

Make sure you are aware how your cutlery should be washed.

DO

    • Handwash each piece separately with luke-warm soapy water, rinse and dry thoroughly with a clean, soft towel before first use to remove any oil residue remaining from the manufacturing process and after each use.
    • Wash your cutlery immediately after you have eaten. If you leave food etc. on cutlery for any time, corrosive substances within food can cause damage.
    • Ensure detergents have thoroughly dissolved in water before immersing your cutlery.
    • Dry your cutlery immediately after washing, ensuring all moisture has been removed otherwise rusting can occur.
    • Store cutlery in a cutlery block or sheath to protect the cutting edge and prevent personal injury.
      Do periodically clean your cutlery with a stainless steel cleaner to ensure it keeps its lustre.

 

DO NOT

  • Do not use steel wool or harsh abrasives to clean your cutlery.
  • Do not scour with an abrasive pad or wire wool.
  • Do not allow cutlery to soak for long periods of time in the sink. Some detergents and mineral salts present in tap water can cause pitting or staining if left in contact with stainless steel cutlery.
    Do not use liquid bleaches in washing up water.
  • Do not use silver cleaner on stainless steel cutlery.
  • Do not expose cutlery to a flame.
    Dishwasher or hot water over 50 degrees Celsius is not recommended.

SHARPENING YOUR KNIFE

DO

  • A sharp knife is a safe knife. A dull knife requires you to apply excessive pressure when cutting which increases the likelihood of injury.
  • Sharpening stones should be used to occasionally sharpen the knife as it begins to get dull.
  • Sharpening steels should be used either before or after every use of your knife to hone the blade and maintain the edge.
    Hold the sharpening steel with the tip down on a cutting board.
  • You should maintain an angle of approximately 20 degrees between the knife blade and the steel. Hold the knife with the sharp side facing down and draw the knife down across the steel in an arc.
  • Repeat on the other side of the blade.
    Repeat five to ten times on each side of the blade, alternating sides each time.

DO NOT

  • Do not use knife sharpener to sharpen knives with serrated edges like bread knives. They should only be sharpened by a professional.

Guinness Stoneware

 

To maintain the quality of this product, please follow our care instructions.

Suitable for:

  • Oven
  • Freezer
  • Dishwasher
  • Microwave

Each piece of stoneware is manufactured to the highest standard using quality materials.

Epitomising style and sophistication, the simplistic shapes and clear lines make this collection suitable for all dining and entertaining experiences.

Your stoneware is perfect for baking or re-heating. Before the first use, wash in hot soapy water and dry thoroughly with a soft cloth.

Your stoneware is oven safe up to 230 degrees Celsius / 446 degrees Fahrenheit and should not touch the sides of the oven or the oven door when closed. Use oven mitts for lifting at all times. Always use a heat resistant mat when placing on surfaces. Do not place on any direct heat source, cold or wet surface.

Avoid extreme temperature changes. Always allow your stoneware to cool to room temperature before adding liquid or cleaning.

Always ensure to defrost a frozen dish of food thoroughly in the refrigerator prior to placing in a pre-heated oven. Stoneware can scratch surfaces if moved or dragged.

What Our Customers Say

I recently visited your store in Newbridge and the customer service both in the showrooms and Restaurant were first class. Well done to all involved and I will continue to bring family and friends to visit and eat in your excellent restaurant. Keep up the excellent service and quality products.

- August 2017 - Ireland

I want to say a special thank you to Katea, I received the earring for my friend today and you have no idea how thrilled she is. She also wants to thank you from the bottom of her heart. Well done to you Katea on your customer service skills, they are second to none. Keep up the good work. I will certainly be recommending Newbridge Silver to everyone. Once again thank you it has been a pleasure dealing with you

- August 2017 - US

Just needed to send this short email to let you know how impressed I am on receiving my First order. Thank You so much for making it all seem so Special for me, I don't treat my self that often but so glad I did with this Beautiful Bracelet. Your Service was 100% from start to finish. I will certainly be ordering from you again.

- August 2017 - UK

Thank you all for your wonderful customer service always at Newbridge Silverware that’s why I will keep buying the rest of my Christmas gifts for 2017 with you all.

- July 2017 - Ireland

Just a little email to say, thank you very much for your help & assistance, with my order last week. The bracelet arrived in time & my friend was thrilled. You provided an excellent customer service.

- July 2017 – Ireland

Just received my order from you in perfect condition, all beautiful the pendant is off to Australia as a gift next week. Thank you so much for your amazing service.

- July 2017 – UK

My parcel arrived here this morning by courier. I am very impressed with your service and the photo frame looks beautiful! Thank you for a superb service.

- July 2017 – UK
>p>Many thanks for your mail and for following up with me. I picked up the delivery this afternoon, so all is well. I'm still flabbergasted by the speed of your delivery service. Well done Newbridge!

- June 2107 – France

About twelve hours later I received an email with comprehensive details of delivery. Next morning I received another email informing me that the package had arrived in Maidstone, about 40 miles away. It was delivered within a few hours, in the morning. I am OVERWHELMED by the prompt delivery.

June 2017 - UK
- June 2017 - UK

Just received my order and it is perfect, thank you for a speedy delivery. The item is perfect and cannot wait to shop again. Thank you once again.

- September 2017 – Ireland

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